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    Contact Us


    We're here to provide peace of mind on your journey, no matter the distance.


    Customer Service

    Have a question about your bag, need to check on your order or just want to know more about Pacsafe? We’re here to help. Whether traveling across the world or across the city, Pacsafe is your best mate on the journey. Just reach out using the form at left or any of the methods below. You’ll get a real human who wants to solve problems and see you off on life’s adventure.

    • (1) 206 722 7233
    • (1) 877 306 1181
    • ussupport@

    Open: Monday-Friday 8:00am-4:30pm (Pacific Time)
    Closed: Saturday, Sunday & Major Public Holidays

    Have a return? We’ve got that handled for you. Just use the form at left to request a return and we will get you back on the road with a new bag or a full refund. Please note that returns without an official Pacsafe Return Authorization will not be eligible for refund.

    For warranty information please see the Warranty Policy page.

    Pacsafe Offices

    North America

    Outpac Designs Inc
    1307 North 45th Street
    Suite 202, Seattle
    WA 98103

    Tel: (1) 206 722 7233
    Fax: (1) 877 306 1181


    Outpac Designs Ltd
    Cheung Fat Ind. Bldg
    Unit 15A, 7-9 Hill Rd
    Shek Tong Tsui
    Hong Kong

    Tel: (852) 3664 8300
    Fax: (852) 2572 4466


    Outpac Designs GmbH
    77736 Zell a.H.

    Tel: (49) 0 7835 4219410
    Fax: (49) 0 7835 4219419


    Outpac Designs (Shenzhen) Ltd
    Room 301, 3/F, Block C,
    92 Fu Kang Road, Heng Gang Street
    Long Gang District, Shenzhen, China彩票幸运选号器彩乐乐

    Tel: (86) 755 2860 2233
    Fax: (86) 755 2860 2299